Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of crosslinker.us and any related services (collectively, the "Services"), operated by Crosslinker LLC ("Crosslinker," "we," "us," or "our"). By creating an account or otherwise using the Services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.

2. Description of Services

Crosslinker operates an online marketplace that connects Customers seeking product testing, validation, or certification ("Customers") with independent testing laboratories and service providers ("Service Providers"). Crosslinker facilitates introductions, quote requests, bookings, and communication between Customers and Service Providers, but is not itself a testing laboratory and does not perform, supervise, or guarantee the results of any testing, analysis, or certification.

Service Providers are independent third parties, not employees, agents, or partners of Crosslinker. Any agreement for testing services is between the Customer and the Service Provider directly; Crosslinker is not a party to that agreement and is not responsible for a Service Provider's performance, accuracy, timeliness, or compliance with applicable law.

3. Eligibility

The Services are intended for business and professional use by individuals who are at least 18 years old. By using the Services, you represent that you are at least 18 and have the authority to enter into these Terms on behalf of yourself or the organization you represent.

4. Accounts and Account Security

• You must register for an account as either a Customer or a Service Provider and provide accurate, current information.
• You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.
• You agree to notify us promptly of any unauthorized use of your account or other breach of security.
• We may suspend or terminate accounts that violate these Terms, at our discretion, with notice where required by law.

5. Customer and Service Provider Responsibilities

Customers are responsible for the accuracy and completeness of the information, samples, and specifications they submit for a testing request, and for reviewing and agreeing to a given Service Provider's own pricing, scope, and turnaround time before booking.

Service Providers are solely responsible for maintaining accurate and current accreditation and certification information, for performing testing services in compliance with applicable laws, regulations, and industry standards, and for their own pricing, scheduling, and results.

6. Fees and Payment

Crosslinker may charge fees for use of the Services, such as subscription or transaction fees, as described on our Pricing page.

Fees for the underlying testing services themselves are set by the Service Provider, not Crosslinker, unless stated otherwise. All fees are exclusive of applicable taxes unless stated otherwise. Fees are non-refundable except as required by law or as stated at the time of purchase.

7. Acceptable Use

• Use the Services only for lawful purposes and in accordance with these Terms.
• Do not impersonate any person or entity, or misrepresent your affiliation, accreditation, or credentials.
• Do not interfere with or disrupt the Services, including by introducing viruses or malicious code, or through denial-of-service attacks.
• Do not attempt to gain unauthorized access to any part of the Services, other accounts, or connected systems.
• Do not use automated tools (bots, scrapers) to access or collect data from the Services without our prior written consent.

8. Intellectual Property

The Services and their content (excluding materials submitted by Customers or Service Providers) are owned by Crosslinker or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may access and use the Services for their intended purpose; you may not copy, modify, distribute, or create derivative works from the Services except as permitted by these Terms or with our written consent.

9. User Content and Reviews

You retain ownership of content you submit through the Services, such as project descriptions, documents, and reviews, but grant Crosslinker a non-exclusive, worldwide, royalty-free license to use, host, and display that content as necessary to operate the Services. You are solely responsible for the accuracy and legality of content you submit, including reviews of Service Providers, which must reflect your genuine experience.

10. Third-Party Links

The Services may link to third-party websites or services that Crosslinker does not own or control. We are not responsible for the content, policies, or practices of any third-party site.

11. Disclaimers of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. CROSSLINKER DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, AND DOES NOT WARRANT THE ACCURACY, QUALITY, OR RELIABILITY OF ANY TESTING RESULTS, CERTIFICATIONS, OR OTHER OUTPUT PROVIDED BY A SERVICE PROVIDER.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CROSSLINKER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES OR ANY TESTING SERVICES PERFORMED BY A SERVICE PROVIDER. CROSSLINKER'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID DIRECTLY TO CROSSLINKER (NOT INCLUDING FEES PAID TO A SERVICE PROVIDER) IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED DOLLARS ($100).

13. Indemnification

You agree to indemnify and hold harmless Crosslinker and its officers, employees, and agents from claims, damages, and reasonable expenses (including attorneys' fees) arising out of your use of the Services, your content, or your violation of these Terms.

14. Term and Termination

These Terms remain in effect while you use the Services. We may suspend or terminate your account for violation of these Terms, or for any other reason with notice where required by law. You may stop using the Services and close your account at any time.

15. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles.

Any dispute arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Orange County, California, or, at Crosslinker's election, in Maricopa County, Arizona, and each party consents to personal jurisdiction and venue in those courts and waives any objection based on inconvenient forum.

16. California Consumer Rights Notice

Under California Civil Code Section 1789.3, California resident users of the Services are entitled to the following notice: if you have a question or complaint regarding the Services, contact us using the details in Section 20 below. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

17. Arizona Users

For users accessing the Services from Arizona, Section 15 above designates Maricopa County, Arizona as an available venue for disputes, at Crosslinker's election.

18. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will post the updated Terms on this page and revise the "Last Updated" date above. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

19. Miscellaneous

• Severability: if any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.
• Entire agreement: these Terms and our Privacy Policy constitute the entire agreement between you and Crosslinker regarding the Services.
• Assignment: you may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.
• No waiver: our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

20. Contact Us

Crosslinker LLC

329 W Lone Cactus Dr., Phoenix, AZ, 85027

Email: contacts@crosslinker.ai

Phone: +1 (800) 365-2131