Privacy Policy

1. Introduction

Crosslinker LLC ("Crosslinker," "we," "us," or "our") operates the website crosslinker.us and related services (collectively, the "Services"), an online platform that connects Customers seeking product testing, validation, and certification with independent testing laboratories and service providers ("Service Providers") around the world. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices available to you.

By using the Services, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

Information you provide to us

• Account information: name, email address, phone number, password, company name, business address, and role (Customer or Service Provider).
• Testing and project information: descriptions, specifications, documents, and files you submit about the products or materials you want tested.
• Service Provider credentials: if you register as a Service Provider, information needed to verify your laboratory's accreditation, certifications, equipment, and capabilities.
• Payment information: billing name, address, and payment details, processed by our third-party payment processor Stripe LLC. Crosslinker does not directly store full card numbers.
• Communications: messages sent through our contact form, in-platform messaging, or customer support channels.
• Reviews and ratings: content you choose to post about a Service Provider or your experience using the Services.

Information collected automatically

• Device and usage data: IP address, browser type, operating system, device identifiers, referring/exit pages, pages viewed, and timestamps.
• Cookies and similar technologies: used to operate the Services, remember your preferences, and understand usage. See Section 5.

Information from third parties

• We may receive information from identity-verification providers, payment processors, and, where relevant, a Service Provider you have engaged through the platform (for example, confirming that a test was completed).

3. How We Use Your Information

• Create and manage your Crosslinker account;
• Match Customers with appropriate Service Providers and facilitate testing requests, quotes, and bookings;
• Process payments and send invoices or receipts;
• Communicate with you about your account, bookings, and requests, and respond to support inquiries;
• Verify Service Provider credentials and maintain the integrity of the marketplace;
• Send service updates and, where you have opted in, marketing communications;
• Monitor, analyze, and improve the Services;
• Detect, investigate, and prevent fraud, abuse, and security incidents;
• Comply with applicable law and enforce our Terms & Conditions.

4. How We Share Your Information

• With Service Providers: when you submit a testing request or booking, we share the relevant project and contact information with the Service Provider(s) you choose to engage, so they can quote and perform the requested testing.
• With Customers: if you are a Service Provider, relevant business and credential information is shared with Customers evaluating your services.
• Service vendors: vendors who perform services on our behalf, such as payment processing, cloud hosting, analytics, and customer support tools, and who may use your information only to provide those services to us.
• Legal and safety: where required by law, or where we believe in good faith it is necessary to comply with legal process or protect the rights and safety of Crosslinker, our users, or the public.
• Business transfers: if Crosslinker is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction.
• With your consent: we may share information with third parties when you direct us to do so.
• Aggregated or de-identified data: information that no longer identifies you, which we may share for any purpose.

We do not sell personal information to third parties for their own marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Services, keep you logged in, remember preferences, and understand how the Services are used, including through analytics tools. Most browsers let you refuse or delete cookies; doing so may affect how parts of the Services function.

6. Data Retention

We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Because Crosslinker connects Customers and Service Providers globally, your information may be transferred to, stored, and processed in countries other than your own, including the United States, where data protection laws may differ from those of your home jurisdiction. Where required by law, we take steps to ensure such transfers are subject to appropriate safeguards.

9. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details in Section 12.

• Account information: review and update most account information by logging into your account settings.
• Marketing communications: opt out at any time using the unsubscribe link in any marketing email, or by contacting us directly.
• EEA/UK residents: you may have rights under the GDPR or UK GDPR, including the right to lodge a complaint with your local data protection authority.
• California residents: you may have rights under the CCPA/CPRA to know what personal information we collect, request deletion, and opt out of the "sale" or "sharing" of personal information. Crosslinker does not sell personal information, as described in Section 4.

10. Children's Privacy

The Services are intended for business and professional use by individuals who are at least 18 years old. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take reasonable steps to delete it.

11. Third-Party Links

The Services may contain links to third-party websites, including Service Provider or partner sites. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Crosslinker LLC

329 W Lone Cactus Dr., Phoenix, AZ 85027

Email: contacts@crosslinker.ai

Phone: +1 (800) 365-2131

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and revise the "Last Updated" date above.